Chantelle Lingerie, Inc. Privacy Policy
CCPA supplement for California Residents Only
Last modified: 12/10/2019
Respecting the privacy rights of our customers is an integral part of building trust between chantelle.com (property of Chantelle Lingerie Inc) and Consumers.
This privacy policy explains how we collect and use your personal information to better serve you.
Please read this policy carefully. If you do not agree with our policies and practices, you can choose not to use our Website. By accessing or using this Website, you agree to this privacy policy.
Passionata Products
Passionata customers from 1 February 2024
The Passionata brand was sold to Delta Galil Brands International, a Swiss company based in Root (6039) Platz 1a, registered in Switzerland under number CHE-458 165 502, on 31 January 2024.
Delta Galil will be responsible for processing the personal data of Passionata customers.
Chantelle acts as a subcontractor.
For further information, please contact the DPOs of the two companies:
Delta Galil DPO: edith.kuebler@dgbswiss.com
Chantelle DPO: dpo_group@groupechantelle.com
Passionata customers are those who have purchased at least one Passionata product since 1 January 2021.
What is considered personal data?
Any information relating to an identified or identifiable natural person (such as name, email address, postal address).
We collect information about you such as your contact information, payment information, demographic information, shopping preferences and information about the devices you use to shop online.
We do not knowingly collect personal information directly from children under the age of 13 without parental consent. Our websites are general audience sites and are not specifically targeted to or intended for use by children. If you believe we might have any information from or about a child under 13, please contact us at customersupport@chantelle.com.
We need to collect personal information in order to provide the products and services you request. If you do not provide the information requested, we may not be able to provide you with these products and services.
What information do we collect?
Contact information, such as name, email address, postal address, phone number
Payment information, such as credit card number, bank card numbers, and other payment details
Order and refund history
Information about your purchase history
Information may be collected from you if you interact with us on social media sites, such as Facebook, Instagram, and Snapchat
Device and browser information including location information, MAC addresses, IP addresses, Cookies, and other online identifiers
If you disclose any personal information relating to other people to us or to our service providers, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy
How do we collect this information?
We collect information about you in a variety of different ways:
Information you provide to us while signing up for an account, a newsletter or loyalty program.
Online Order Information.When you make a purchase from our websites or mobile apps, we ask you to provide us with information about your purchase, such as your name, email address, shipping address, phone number, and payment information.
Communicating with us.When you contact us about a customer service issue, or to make other inquiries, we collect the content of those communications, and any additional information about the method of communication such as phone, email, chat, or through social media platforms.
Loyalty Program.If you create an account with us you enroll in a loyalty program, we collect information such as your name, email, telephone number, or mailing address in order to track your rewards and allow you to redeem them across our brands.
Information we collect when you interact with our website, mobile or other apps, social media sites, and other products and services. This often involves information about your device such as IP addresses and MAC addresses, as well as information collected through cookies.
Cookies and similar Technologies
Cookies are little bits of computer code that collect data by tagging along with you while you browse. Most websites, including ours, wouldn’t work very well without certain cookies. You can remove them by using your browser settings. Keep in mind that certain features of our site may not be available to you.
We also use cookies and similar technologies to gather information about the success of our ad campaigns and use of our products and services. These technologies include Google Analytics, Adobe Analytics, Adobe Flash and others. You can opt-out by visiting Google Analytics Opt-out Browser Add-onand Adobe Your Privacy Choices.)
Information we collect about you from other sources, such as credit card issuers and data analytics firms.
Information we create ourselves after we analyze the information we collected about you, such as your shopping preferences.
Your responses to surveys that we might ask you to complete for research purposes.
Social Networks
Our activity on social media such as Facebook, Instagram allows us to share information or promotions with our Brand. The comments you let may be read by all the community.
We reserve the right to act a moderation of a comment that has already been recorded. Any irrelevant comment is prohibited (defamatory, discriminant, racist ; this list is not exhaustive).
How We Use Your Information
We use your personal information to provide you with our products and services and to operate our business.
We often use the information we collect for multiple purposes. For example, if you make a purchase on our website, we collect several types of data from you and use it in multiple ways:
First, we use your shipping address to make sure that our products arrive at your door. We may also use your contact information to send you a receipt of purchase.
To provide you with notices about your account/subscription, including expiration and renewal notices.
To notify you about changes to our Website or any products or services we offer or provide though it.
To allow you to participate in interactive features on our Website.
For Marketing Communications and Promotions
We use your personal information to send you marketing communications about our products and services, contests, and promotions.
We may look at your experience on our website to make improvements to it and try to tailor it to your needs.
We will also analyze the data you provide us and your behavior on our website to ensure that the activity is not fraudulent.
Finally, we use your purchase information for other business-related purposes like accounting and financial reporting.
How we share Personal Information?
We may share your personal information with our affiliated companies and brands, with third parties who provide services to you or us, with promotional partners, with social media companies, or with other third parties as needed to carry out our business, or comply with a legal obligation.
To our Headquarters and affiliates, example Chantelle SA.
To contractors, service providers and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them. Example: Our warehouse and carriers (UPS, Fedex, USPS) to perform their task (To ship your order, for example, we must transfer your last name, first name and postal address) This may also include fulfilling promotions; conducting surveys; hosting websites; analyzing data; processing payments; or providing network security, accounting, auditing, and other services. We do not authorize these service providers to use or disclose your information for purposes other than why we have retained them.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of Chantelle Lingerie, Inc.'s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by Chantelle Lingerie, Inc. about our Website users is among the assets transferred.
To third parties to market their products or services to you if you have consented to/not opted out of these disclosures. We contractually require these third parties to keep personal information confidential and use it only for the purposes for which we disclose it to them.
We may also disclose your personal information:
To comply with any court order, law or legal process, including to respond to any government or regulatory request.
To enforce or apply our terms of use or terms of sale and other agreements, including for billing and collection purposes.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Chantelle Lingerie, Inc., our customers or others.
Public posting and social sharing:
When you post public comments on our website, through in-store technologies, on public forums like our social media sites, blogs, and online reviews, your comments are accessible by other members of the public.
Accessing and Correcting Your Information
You can review and change your personal information by logging into the Website and visiting your account profile page.
You may send us an email at customersupport@chantelle.com to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
If you delete your User Contributions from the Website, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other Website users. Proper access and use of information provided on the Website, including User Contributions, is governed by our Terms of use.
Your California Privacy Rights
California Civil Code Section § 1798.83 permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to customersupport@chantelle.com or write us at: Chantelle Lingerie, Inc. 183 Madison Avenue, 707 New York, NY 10016
CALIFORNIA CONSUMER PRIVACY STATEMENT
Effective date: January 1, 2020
This California Consumer Privacy Statement supplements the www.us.chantelle.com Privacy Policy above https://us.chantelle.com/privacy-policy/. It applies solely to California consumers and addresses personal information we collect online and offline.
This Statement does not apply to Chantelle Lingerie’s personnel or job applicants.
This Statement uses certain terms that have the meaning given to them in the California Consumer Privacy Act of 2018 and its implementing regulations (the “CCPA”).
1. Notice of Collection and Use of Personal Information
We may collect the following categories of personal information about you:
Identifiers: identifiers such as a real name, alias, postal address, unique personal identifier (such as a device identifier; cookies, beacons, pixel tags, mobile ad identifiers and similar technology; customer number, unique pseudonym, or user alias; telephone number and other forms of persistent or probabilistic identifiers), online identifier, internet protocol address, email address, account name, and other similar identifiers
Additional Data Subject to Cal. Civ. Code § 1798.80: signature, credit card number, debit card number, and other financial information, medical information, and health insurance information
Commercial Information: commercial information, products purchased, obtained, or considered, and other purchasing or consuming histories or tendencies
Online Activity: Internet and other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding your interaction with websites, applications or advertisements
Geolocation Data
Sensory Information: audio, electronic, visual, thermal, and similar information
Inferences: inferences drawn from any of the information identified above to create a profile about you reflecting your preferences, characteristics, predispositions, behavior, and attitudes
We may use the categories of personal information listed above for the purposes described in our Privacy Policy. In addition, we may use such categories of personal information for certain business purposes specified under the CCPA, as described in this table:
| Purposes | Categories of Personal Information |
|---|---|
| Performing Services: Performing services, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing advertising or marketing services, providing analytics services, or providing similar services |
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| Auditing: Auditing related to a current interaction with you and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance |
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| Short Term Use: Short-term, transient use, including, but not limited to, the contextual customization of ads shown as part of the same interaction |
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| Security Purposes: Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity |
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| Debugging: Debugging to identify and repair errors that impair existing intended functionality |
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| Internal R&D: Undertaking internal research for technological development and demonstration |
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| QA and Safety: Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by us, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by us |
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2. Our Prior Collection, Use and Disclosure of Personal Information
We may have collected and used your personal information, as described in section 1 above, during the 12-month period prior to the effective date of this California Consumer Privacy Statement. For the personal information collected during that timeframe, we describe below: (a) the categories of sources from which we may have obtained the personal information, (b) the categories of third parties with whom we may have shared the information, (c) the categories of personal information we may have sold , and (d) the categories of personal information we may have disclosed for a business purpose.
a. Sources of Personal Information
We may have obtained personal information about you from various sources, as described below.
| Categories of Sources of Data Collection | Categories of Personal Information |
|---|---|
| Directly from you, such as when you make a purchase or visit our website |
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| Our subsidiaries and affiliates |
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| Vendors who provide services on our behalf |
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| Our joint marketing partners |
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| Advertising and social networks |
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b. Sharing of Personal Information
We may have obtained personal information about you from various sources, as described below.
| Categories of Sources of Data Collection | Categories of Personal Information |
|---|---|
| Our subsidiaries and affiliates |
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| Third-party vendors who provide services on our behalf |
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| Professional services organizations, such as auditors and law firms |
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| Our third party marketing partners |
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| Online advertising services |
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| Government entities |
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| Corporate customers (such as when we share product reviews with customers who sell our products) |
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| Data analytics providers |
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| Advertising and social networks |
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c. Sale of Personal Information
We do not sell your personal information in exchange for monetary compensation. We may allow our online advertising providers to collect your personal information via cookies placed on our website in exchange for non-monetary consideration (such as an enhanced ability to serve you content and advertisements that may be of interest to you). The categories of personal information that may have been collected in this manner include Identifiers, Online Activity and Inferences. You have the right to opt out of this collection of your information by our online advertising providers, as detailed below.
We do not sell the personal information of minors under 16 years of age without affirmative authorization if we have actual knowledge of the individual’s age.
d. Disclosure of Personal Information for a Business Purpose
We may have disclosed to third parties for a business purpose all of the categories of personal information about you listed in Section 1 above.
3. California Consumer Privacy Rights
You have certain choices regarding our use and disclosure of your personal information, subject to relevant exceptions under applicable law, as described below:
Access: You have the right to request, twice in a 12-month period, that we disclose to you the personal information we have collected, used, disclosed and sold about you during the past 12 months.
Deletion: You have the right to request that we delete certain personal information we have collected from you.
Opt-Out of Sale: You have the right to opt-out [HuntonAK16] of the sale of your personal information.
Shine the Light Request: You also may have the right to request that we provide you with (1) a list of certain categories of personal information we have disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year and (2) the identity of those third parties.
How to Submit a Request
To submit an access or deletion request, email us at data-privacy.usa@groupechantelle.com or call us at 1-800-272-7078. To submit a Shine the Light request, email us at customersupport@chantelle.com. To opt-out of the sale of your personal information click here Do Not Sell My Info
Verifying Requests: To help protect your privacy and maintain security, we will take steps to verify your identity before granting you access to your personal information or complying with your request. If you have an account with us, we may verify your identity by requiring you to sign in to your account. If you do not have an account with us and you request access to or deletion of your personal information, we may require you to provide certain information to help us identify you. In addition, if you do not have an account and you ask us to provide you with specific pieces of personal information, we will require you to sign a declaration under penalty of perjury that you are the consumer whose personal information is the subject of the request. If you designate an authorized agent to make an access, deletion or opt-out of sale request on your behalf (1) we may require you to provide the authorized agent written permission to do so, and (2) for access and deletion requests, we may require you to verify your own identity directly with us (as described above).
Additional Information: If you choose to exercise any of your rights under the CCPA, you have the right to not receive discriminatory treatment by us. To the extent permitted by applicable law, we may charge a reasonable fee to comply with your request.
This Statement is available in alternative formats upon request. Please contact customersupport@chantelle.com or call us at 1-800-272-7078 to request this Statement in an alternative format.
Data Security
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions, customer data and order information will be encrypted using SSL technology.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website like message boards. The information you share in public areas may be viewed by any user of the Website.
Information Retention.
We will retain your personal information for as long as needed to provide the service to you (for example, as long as you have an online account with us) or as needed to fulfill our own obligations, such as preventing fraud, meeting regulatory requirements, resolving disputes, improving our services or maintaining security, and in each case, as consistent with applicable law. We may retain non-personal information that has been sufficiently aggregated or anonymized for a longer period.
Sensitive information
Unless we request it, we ask that you not send us, and you not disclose any sensitive personal information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background, or trade union membership) on or through our services or otherwise to us.
Changes to Our Privacy Policy
Changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you by email to the primary email address specified in your account and/or through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page.
Email
When we collect your email, you can authorize us to send you electronic communication for each channel. You can change or withdraw this consent:
Through the link in our emails
By changing your consent in your account on the website.
Emails will be sent to process your order (To send your Order confirmation, to send your shipping confirmation…).
Contact Information
To ask questions or comment about this privacy policy and our privacy practices, contact us at:
Chantelle Lingerie Inc.
183 Madison Ave
Suite 707,
New York, NY 10016