FREE SHIPPING & FREE RETURNS on $95+ orders. See details

    Returns & Exchanges

    Return Policy:

    Free Returns are offered for full-priced items shipping to the 48 contiguous states.
    For your convenience, we provide a complimentary pre-paid shipping label.

    If the return form is missing, please contact customer care at Chantelle.Care@groupechantelle.com or 1-800-BRAS-078 (1-800-272-7078).
    We’re available 7 days a week from 9am-10pm EST. 

    If you choose to ship without the pre-paid label, or your return is from Alaska, Hawaii, Puerto Rico or US territories, please address your package clearly as follows and use a prepaid, insured, traceable method:

    SpeedFC Attn: Chantelle Lingerie
    10300 Sanden Drive, Suite 100
    Dallas, TX 75238

    Sale and clearance items are final sale and do not qualify for return or exchange.

    All returns must be received within 60 days of the date of shipment to receive a full refund.

    All returned items must have the original tags, be unworn, be unwashed, and be free of perfume, make-up and deodorant. Items that do not meet the highest standards of health and hygiene, or arrive more than 60 days after shipment, are not eligible for credit and will be returned to sender. To ensure your Chantelle garments are not damaged during shipment, please re-use the original packaging for proper care and protection.

    If a product was purchased at another retail store we unfortunately cannot accept this return directly. Please return the item to the original place of purchase.

    Please allow 15 business days from the time you ship your return for the credit to be applied to your card.

    Exchange Policy:

    Exchanges are processed as a return and subsequent shipment. Please call 1-800-BRAS-078 to arrange your replacement order with free shipping.
    We’re available 7 days a week from 9am-10pm EST. 

    Damage or Defective Product Policy:

    Please return the item using the pre-paid label and mark the “Reason for Return: Defective product with quality issues”.

    You can place a new order for the item or contact customer care for assistance at Chantelle.Care@groupechantelle.com or 1-800-BRAS-078 (1-800-272-7078).
    We’re available 7 days a week from 9am-10pm EST