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1-800-BRAS-078 (1-800-272-7078)7 days a week, 8AM - 10PM EST
Frequently Asked Questions
WEAR• Avoid wearing your bra more than twice between washings.• Don't wear your bra two consecutive days. Elastic needs to recover after a day of wear.• Have a minimum of three basic bras: one to wear, one to wash and one to spare.• Have a minimum of two matching panties to a bra.
WASH• Hand wash your bra in a delicate detergent. Harsh detergents and bleaches can destroy elastic and lace.• Rinse garment in cold water to restore the bra's shape and elasticity.• Always air dry your bra. Heat can destroy both fibers and elastic.• Do not twist the bra to remove excess water.
STORE• Carefully fold your bra to prevent snagging or crushing.
TRAVEL• Use a lingerie travel bag to keep your bras together. Don't forget to fasten the hooks to prevent snagging.• Place socks, panties or hosiery in the cups of padded bras to prevent cup crushing.• Use a lingerie travel bag to keep your panties together.
• Sale, Clearance, and Panty items are final sale and do not qualify for return or exchange• All returns or exchanges must be made within 60 days of the date of shipment.• Exchanges are processed as a return and subsequent shipment; please select your new item(s) on www.Chantelle.com or call 1-800-BRAS-078.• All returned items must have the original tags, be unworn, be unwashed, and free of perfume, make-up and deodorant• For your convenience, we provide a pre-paid shipping label, which has a value of $9.95 and is deducted from your return credit.• If you choose to ship without the pre-paid label, please address your package clearly and use a prepaid, insured, traceable method.• To ensure your handmade Chantelle garments are not damaged during shipment, please re-use the original packaging for proper care and protection.• For all returns made after 60 days, Chantelle reserves the right to issue an online store credit minus a re-stocking fee of up to 20 percent.• Items that do not meet the highest standards of health and hygiene, or arrive more than 90 days after shipment, are not eligible for credit and will be returned to sender.
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In accordance with the French Data Protection Act of 6 January 1978, amended in 2004, you have a right to access and rectify any data concerning you, which you can exercise by contacting the Chantelle Head Office at 8-10 rue de Provigny, 94234 Cachan Cedex, France.
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