Frequently Asked Questions

    • A properly fitting bra has multiple benefits:

      • For overall comfort
      • Prevents future sagging
      • Relieves back pain caused by the weight of breasts
      • Improves posture
      • Helps you look better in your clothes
      • Instills confidence

      For additional fit advice visit our Fit Guide

    • We recommend being professionally fitted at least once a year. A bra fitting may be necessary more frequently with specific body changes including: pregnancy, breast feeding, weight change, menopause and surgical procedures.

      We recommend a professional fitting rather than giving you general steps to fit yourself. In between fittings, you can use these guidelines or “points of fit” that will allow you to check the fit of your current bra(s).

      Points of Fit:
      Straps: Should sit straight and flat, there should be tension, but you should be able to run a finger under them comfortably.

      Cups: Should lay flat against the body. If there is gapping at the top of the cup, you probably need to go down one cup size. If your breasts are ‘bulging out’ of the top cup, you need to go up at least one cup size

      Center Gore (center front): Should lay perfectly flat with your breast bone. If it is painful and digging in, you need either one cup size bigger or a different style of bra.

      Underwire: Should rest under the arm pit just behind the breast tissue, not on the breast tissue. We like to equate this concept to a letter and an envelope: the envelope (underwire) must be slightly larger than the letter (breast) so that the letter fits comfortably inside. If the underwire pokes or rests on top of the breast, you need a larger cup size or a different style of bra for your body type.

      Band: Should lay straight (horizontal / parallel to the floor) and low across the back. It should fit snug, but you should be able to put one finger underneath. This is the most important “point of fit” in a bra since 70% of the support comes from the band! If you can fit more than one finger under the band or the band is “riding up” in the back, you need to go down at least one band size.

      It is important to note that not every bra is for every body type. You may be wearing the correct bra size, but not wearing the proper style of bra for your body type. This is another reason why it is important to have a professional consultation.

      Chantelle has a team of professional fit experts who travel within different regions of the United States. To inquire about getting a fitting with a Chantelle Fit Expert, please contact our Fit Experts directly, and we will help to accommodate a free fitting in your area.
      fitexpert@chantelle.com or 1-800-482-8202
      We’re available Monday through Friday from 9am-5pm EST

      For additional fit advice visit our Fit Guide

    • Chantelle has a team of professional fit experts who travel within different regions of the United States. To inquire about getting a fitting with a Chantelle Fit Expert, please contact our Fit Experts directly, and we will help to accommodate a free fitting in your area.
      fitexpert@chantelle.com or 1-800-482-8202
      We’re available Monday through Friday from 9am-5pm EST

      For additional fit advice visit our Fit Guide

    • Chantelle categorizes bust types into three categories: shallow bust, average bust and full bust. We can recommend the best bras for you once you’ve identified your bust type.

      If your breasts lack volume at the top, your bust shape is most likely "shallow". In some cases, you may have lost firmness due to pregnancy or weight change. You should begin your search by shopping bras recommended for Shallow Busts.

      If your breasts are perky and have an apple shape, then most bra styles are able to accommodate you. You should begin your search by shopping bras recommended for Average Busts.

      If your breast have an all around melon shape and are as round at the top as they are at the bottom, your bust shape is most likely "full". You should begin your search by shopping bras recommended for Full Busts.

      There are even more specific factors that go into consideration when recommending the best bra for your body: your breasts may be “wide or narrow set”, you may be “petite” have “sloped shoulders” or have a “long torso”. All of these factors can go into identifying the best bra for you. For more detailed recommendations, you may directly contact a Chantelle Fit Expert
      fitexpert@chantelle.com or 1-800-482-8202
      Fit Experts are available to help Monday-Friday from 9am-5pm

      For additional fit advice visit our Fit Guide

    • Your bra should be comfortable if you are wearing the correct bra size and style for your body type. If it has been more than a year since your last fitting, something may have changed which is causing your discomfort. We recommend you have a professional fitting to help assess your needs for support and comfort.

      Not every bra is for every body type. You may be wearing the correct bra size, but not wearing the proper style of bra for your body type.

      Review the following guidelines or “points of fit” to troubleshoot the fit of your current bra(s) and help identify a better-fitting bra.

      Points of Fit:
      Straps: Should sit straight and flat, there should be tension, but you should be able to run a finger under them comfortably.

      Cups: Should lay flat against the body. If there is gapping at the top of the cup, you probably need to go down one cup size. If your breasts are ‘bulging out’ of the top cup, you need to go up at least one cup size

      Center Gore (center front): Should lay perfectly flat with your breast bone. If it is painful and digging in, you need either one cup size bigger or a different style of bra.

      Underwire: Should rest under the arm pit just behind the breast tissue, not on the breast tissue. We like to equate this concept to a letter and an envelope: the envelope (underwire) must be slightly larger than the letter (breast) so that the letter fits comfortably inside. If the underwire pokes or rests on top of the breast, you need a larger cup size or a different style of bra for your body type.

      Band: Should lay straight (horizontal / parallel to the floor) and low across the back. It should fit snug, but you should be able to put one finger underneath. This is the most important “point of fit” in a bra since 70% of the support comes from the band! If you can fit more than one finger under the band or the band is “riding up” in the back, you need to go down at least one band size.

      For additional fit advice visit our Fit Guide

    • 1. Buying a bra too large in the band and too small in the cups. To correct this mistake, try a bra on one band size smaller and two cup sizes larger. (Trust us, the cup size may sound too big to you, but it is all relative to the smaller band size.)

      2. Adjusting the straps as tight as possible to get lift. To correct this mistake, re-evaluate the fit. The band should be doing all the lifting, not the straps. You should be able to slip the straps off of your shoulders and your breasts should still be supported!

      3. Wearing the same bra day after day. We all have our favorites, but you should always give your bra a day to relax in between wears. This gives the elastic and fabric a chance to fully “bounce back” to its original state. This will improve the longevity of your bras and the support they give you.

      For additional fit advice visit our Fit Guide

    • You should have a professional fitting at least once a year, but in between, you can perform your own spot checks by using our “points of fit” guide below.

      Points of Fit:
      Straps: Should sit straight and flat, there should be tension, but you should be able to run a finger under them comfortably.

      Cups: Should lay flat against the body. If there is gapping at the top of the cup, you probably need to go down one cup size. If your breasts are ‘bulging out’ of the top cup, you need to go up at least one cup size

      Center Gore (center front): Should lay perfectly flat with your breast bone. If it is painful and digging in, you need either one cup size bigger or a different style of bra.

      Underwire: Should rest under the arm pit just behind the breast tissue, not on the breast tissue. We like to equate this concept to a letter and an envelope: the envelope (underwire) must be slightly larger than the letter (breast) so that the letter fits comfortably inside. If the underwire pokes or rests on top of the breast, you need a larger cup size or a different style of bra for your body type.

      Band: Should lay straight (horizontal / parallel to the floor) and low across the back. It should fit snug, but you should be able to put one finger underneath. This is the most important “point of fit” in a bra since 70% of the support comes from the band! If you can fit more than one finger under the band or the band is “riding up” in the back, you need to go down at least one band size.

      For additional fit advice visit our Fit Guide

    • Below are some guidelines to make sure your straps are adjusted properly. Your straps should sit straight (vertically), there should be tension, but you should be able to run a finger under them comfortably.

      You should avoid the following:

      Straps too tight: If your straps are digging in and doing too much work, your band may be too loose. The weight of the breasts should be lifted from the band, not pulled up from the straps.

      Straps too loose: Your straps should not be pulled in towards your neck. This happens when your straps need to be tightened more, but they are adjusted as far as they can go. You then try to pull them inward to lift your breasts more or to keep them from falling off of your shoulders. You may need to find a bra with more strap adjustability (fully-adjustable straps), go down a band size so the band does the lifting instead of the straps, or this may not be a good style for your body type.

      For additional fit advice visit our Fit Guide

    • When you are trying on a bra, you should use the loosest setting or column of the hook and eye closure.

      If you purchase the bra on the loosest setting you have at least two other settings to tighten the band as time goes on. The band will relax through it’s lifetime of washings and wearings, so it is important to have the option of tighter settings so you can get the longest life and proper support out of your bra.

      If you purchase a new bra on the tightest hook already, as the band relaxes, you have no tighter setting to move to. You are left with a bra that doesn’t give you the proper support and doesn’t last as long as it is intended to.

      For additional fit advice visit our Fit Guide

    • Lace bras are not just for date night anymore! Chantelle uses super-soft, flat laces and embroideries in all of our lingerie. Some lace bras even give more support and lift than seamless bras.

      Our lace bras can be worn under almost anything without showing through. Sheer tops and very tight-fitting tops and dresses may minimally show the lace bra styles. Shop our Lace Bras page.

      For additional fit advice visit our Fit Guide

    • If the center front is very low and plunging like a v-shape, check out our Plunge Bras. They have minimal coverage at the center front and the cups are specially designed to provide ultimate support while showcasing your curves.

      If the neck-line of your top is a scoop or square-neck, you may need a bra with half-cups or demi-cups. Demi bras come with and without padding. “Demi” just refers to the coverage of the cup itself. Shop all of our Demi Bras here.

      For additional fit advice visit our Fit Guide

    • The best way to prevent showing nipples is by choosing a bra with a light padding (contour cups). These bras are commonly called t-shirt bras. The thickness of the padding in t-shirt bras does not increase your bust size, but it smooths and gives you invisibility under your clothes.Shop Chantelle T-shirt Bras .

      For minimal show-through with no padding, try a “spacer bra”. The cups are made of a “spacer knit” that is only one single layer, but made in a way that is three-dimensional, giving it lofty and smoothing qualities. (The thickness is similar to that of velvet). Shop Chantelle Spacer Bras .

      For additional fit advice visit our Fit Guide

    • The best way to prevent showing any lines is by choosing a bra with a light padding (contour cups). These bras are commonly called t-shirt bras. The thickness of the padding in t-shirt bras does not increase your bust size, but it smooths and gives you invisibility under your clothes. Shop Chantelle T-shirt Bras .
      For additional fit advice visit our Fit Guide

    • If your underwire is poking or uncomfortable, you may not be wearing the correct size or style for your body type.

      You should have a professional fitting at least once a year, but in between, you can perform your own spot checks by using our “points of fit” guide below. Remember, you may have the right size, but just not the right style.

      Points of Fit (relating to underwire discomfort):
      Center Gore (center front): Should lay perfectly flat with your breast bone. If it is painful and digging in, you need either one cup size bigger or a different style of bra.

      Underwire: Should rest under the arm pit just behind the breast tissue, not on the breast tissue. We like to equate this concept to a letter and an envelope: the envelope (underwire) must be slightly larger than the letter (breast) so that the letter fits comfortably inside. If the underwire pokes or rests on top of the breast, you need a larger cup size or a different style of bra for your body type.

      Underwires help to hold the breasts in a position that gives you the most support and lift. We recommend bras with the support of wires. If you have had a medical procedure and are unable to wear underwires, or are still bothered by wires after a professional fitting, Chantelle has specially designed wire-free bras that still give great support without using underwires. Shop Wire-free Bras .

      For additional fit advice visit our Fit Guide

    • Plunge bras have a very low v-shaped neckline. The center front has minimal coverage and the cups are specially designed to provide support while showcasing your curves. Plunge bras can come with or without padding. Shop Plunge Bras .

      Push-up bras are specially designed with additional padding in the cups to emphasize your bust-line and give you cleavage. Shop Push-up Bras .

      For additional fit advice visit our Fit Guide

    • “Demi” is French for “half” so it literally means a bra with half cups. Demi bras come with and without padding. “Demi” just refers to the coverage of the cup itself. Shop all of our Demi Bras here.

      For additional fit advice visit our Fit Guide

    • You should purchase the same size as any other bra. We take into consideration that you don’t want your strapless to slide down, so we specially reinforce the band and add a silicone gripper strip inside of the band to help the bra stay in place.

      For additional fit advice visit our Fit Guide

    • Hook the bra in the back, around the waist and pull the bra up just underneath your breasts, slide each shoulder strap on. If hooking the bra in the back is difficult for you, hook the bra in the front, around the waist, spin around to the back, pull the bra up just underneath your breasts, slide each shoulder strap on.

      Pull the band down in the back, so it is horizontal and parallel with the floor. It should be low and snug sitting just below your shoulder blades.

      The most important part (which most women skip!), is to make sure your breasts are fully inside the cups of the bra. Bend forward at the waist, take your right hand and gather your left breast as far back as under the arm pit, pull forward and place completely into the cup. You are scooping all of the breast tissue and swooping it into the center of the cup. Now repeat with the other side. Stand up straight. You may need to grab the bottom of the wires and slide the bra right and left to get the center front to lay flat against your breast bone.

      Re-check that the band is still low and snug situated under the shoulder blades, parallel to the floor.

      For additional fit advice visit our Fit Guide

    • Chantelle has three main coverage levels of bras: demi, ¾ (medium coverage) and full coverage.

      Coverage is mainly a matter of preference, but it is necessary to have more or less coverage depending on your wardrobe.

      A common misconception is that full coverage bras are for larger sizes and demi bras are only for smaller sizes. Chantelle makes all three coverage levels to cater to all bra sizes. We have demi bras in G cups and full coverage bras in B cups.

      For additional fit advice visit our Fit Guide

    • Your straps should sit straight (vertically), there should be tension, but you should be able to run a finger under them comfortably.

      If your straps are constantly falling down, you may need to find a bra with more strap adjustability (fully-adjustable straps), go down a band size so the band does the lifting instead of the straps, or this may not be a good style for your body type.

      You may be one of these body types:

      Petite Body Frame: The distance between your bra cups and your shoulder are less than the average woman.

      Sloping Shoulders: Your shoulders slope downward slightly making it difficult for the straps to stay in place.

      For both of the above, we recommend trying bras that have centered straps and/or fully-adjustable straps. When a bra has “centered straps” the cup attaches to the strap more towards the center rather than the outer side of the cup closest to the arm pit.

      For additional fit advice visit our Fit Guide

    • Chantelle categorizes bust types into three categories: shallow bust, average bust and full bust. We can recommend the best bras for you once you’ve identified your bust type:

      If your breasts lack volume at the top, your bust shape is most likely "shallow". In some cases, you may have lost firmness due to pregnancy or weight change. You should begin your search by shopping bras recommended for Shallow Busts.

      If your breasts are perky and have an apple shape, then most bra styles are able to accommodate you. You should begin your search by shopping bras recommended for Average Busts.

      If your breast have an all around melon shape and are as round at the top as they are at the bottom, your bust shape is most likely "full". You should begin your search by shopping bras recommended for Full Busts.

      There are even more specific factors that go into consideration when recommending the best bra for your body: your breasts may be “wide or narrow set”, you may be “petite” have “sloped shoulders” or have a “long torso”. All of these factors can go into identifying the best bra for you. For more detailed recommendations, you may directly contact a Chantelle Fit Expert
      fitexpert@chantelle.com or 1-800-482-8202
      Product experts are available to help Monday-Friday from 9am-5pm

    • Your order confirmation email is sent to the email address linked to your Chantelle account immediately upon placing your order.

      If you do not receive it, please check your junk or spam mail folder. If you still cannot locate the confirmation, you may log into “My Account” on the upper right of your screen. Choose “My Orders” to view all of your orders. If the order you placed does not appear, the order was not successfully confirmed.

      You may also contact customer care if you are experiencing any difficulties placing and/or confirming your order.

      customersupport@chantelle.com or 1-800-BRAS-078 (1-800-272-7078)
      We’re available 7 days a week from 9am-10pm EST

    • Your order can be canceled at any time until it ships. Please remember that in most cases, we ship within the same business day.

      To cancel your order, please contact customer care.

      customersupport@chantelle.com or 1-800-BRAS-078 (1-800-272-7078)
      We’re available 7 days a week from 9am-10pm EST

    • Yes, we require you to create an account in order to make it easy to manage your order details.

    • Items will appear in your bag until you remove them or until you checkout.

      Make sure you are logged in to your Chantelle account, it will say “My Account” on the upper right side of the screen if you are logged in.

      If you are not logged in, do so by clicking “Sign In” on the upper right side of your screen.

      If you are logged into your account, you have not checked out or removed the items from your bag, the items may have sold out.

    • You can enter your promotion code either when viewing the shopping bag or during checkout.

      Enter your promotional coupon code in the box and click “Apply Code”. The discount will immediately be applied to the checkout summary at the right side of your screen.

      Only one promotional coupon code can be used per order.

    • There are a few common errors while processing payments at check out. Please confirm your billing address is accurate, especially your zip code. Double check the three-digit security code and expiration date.

      We only accept credit cards issued in the United States. At this time, we cannot accept international credit or debit cards.

    • You can find your tracking information by logging into “My Account” on the upper right of your screen. Choose “My Orders” then select the order you would like to track by clicking “View Receipt”. Choose the “Shipments” tab and you will find “Track This Shipment”. You may click on the tracking number or copy and paste the information into https://www.fedex.com/fedextrack/

      You can also contact customer care at customersupport@chantelle.com or 1-800-BRAS-078 (1-800-272-7078)
      We’re available 7 days a week from 9am-10pm EST

    • At this time we do not offer gift card purchases.

    • We accept major credit cards: Visa, Mastercard and American Express.

      At this time, we do not accept gift cards and PayPal.

    • Chantelle.com payments are sent through a secure SSL connection for processing by Authorizen.net, a PCI (Payment Card Industry Data Security Standard) compliant subsidiary of Visa Inc.

    • • All sale and clearance items are final sale.

      • All full-priced returns must be received within 60 days of the date of shipment to qualify for FREE RETURNS.

      • All returned items must have the original tags, be unworn, be unwashed, and be free of perfume, make-up and deodorant.

      • Items that do not meet the highest standards of health and hygiene, or arrive more than 60 days after shipment, are not eligible for credit and will be returned to sender.


      • For your convenience, we provide a complimentary pre-paid shipping label. If you use the complimentary pre-paid shipping label, you must drop off at your local post office or make arrangements with your postal carrier for a pick up.

      • If you choose to ship without the pre-paid label, please address your package clearly and use a prepaid, insured, traceable method.

      • To ensure your Chantelle garments are not damaged during shipment, please re-use the original packaging for proper care and protection.

    • At this time, we do not offer exchanges.

      You may return your original item and place a new order for another item at www.chantelle.com

    • Please return the item using the pre-paid label and mark the “Reason for Return: J Defective product with quality issues”.

      You can place a new order for the item or contact customer care for assistance. customersupport@chantelle.com or 1-800-BRAS-078 (1-800-272-7078)
      We’re available 7 days a week from 9am-10pm EST

    • The return form is a part of the packing slip included in the box with your order.

      If the return form is missing, please contact customer care. customersupport@chantelle.com or 1-800-BRAS-078 (1-800-272-7078)
      We’re available 7 days a week from 9am-10pm EST

    • Please allow 15 days from the time you ship your return for the credit to be applied to your card.

    • If you use the pre-paid label, your will receive a complimentary free return.

      Chantelle reserves the right to charge a re-stocking fee of up to 20% for returns received 60 days after the original order date.

    • Returns received within 60 days of original order date are eligible for a refund.

      Returns received from 61-90 days of the original order date are eligible for store credit and will incur a 20% re-stocking fee.

    • We cannot accept returns of items purchased at other retail locations. Please return the item to the original place of purchase.

    • All orders over $95 qualify for free standard shipping.

    • STANDARD DELIVERY:

      Contiguous 48 States:
      5-7 business days
      Under $95: $4.95
      Over $95: FREE

      Alaska, Hawaii & Puerto Rico:
      7-10 business days
      Under $95: $12.95
      Over $95: FREE

      APO/FPO Military Addresses:
      7-10 business days
      Under $95: $12.95
      Over $95: FREE

      US Territories:
      7-10 business days
      Under $95: $12.95
      Over $95: FREE

      EXPEDITED DELIVERY:

      Contiguous 48 States:
      2-day: $14.95
      Next business day: $19.95

      Alaska & Hawaii:
      2-day: $14.95
      Next business day: $19.95

      • Orders for Military Addresses, Puerto Rico and US Territories are not available for expedited services.
      • All orders received after 3pm EST will be shipped the following business day.
      • Calculate delivery time by business days only, not including Saturday, Sunday and Federal Holidays.

    • Your order will ship on the same day if all items are in stock and the order is received by 3pm EST (Monday-Friday).

      Orders received after 3pm EST or on weekends will ship the next business day.

      Shipments are not made on federal holidays

    • STANDARD SHIPPING:
      Contiguous 48 states: 5-7 business days
      Alaska, Hawaii, Puerto Rico, APO/FPO Military, US territories: 7-10 business days

      EXPEDITED SHIPPING:
      Contiguous 48 states, Alaska and Hawaii: We offer options for next business day and 2 day delivery.

      • Orders must be received by 3pm EST in order to ship out the same day.
      • If the order is placed after 3pm EST, please expect one additional day for your shipment to arrive.
      • Expedited options are not available for Puerto Rico, APO/FPO Military and US Territories.

    • You can find your tracking information by logging into “My Account” on the upper right of your screen. Choose “My Orders” then select the order you would like to track by clicking “View Receipt”. Choose the “Shipments” tab scroll down to the “Track this shipment” section where you will find your tracking number. Copy the tracking number and paste it into the tracking tool at https://www.fedex.com/fedextrack/.

      Or you can contact customer care at
      customersupport@chantelle.com or 1-800-BRAS-078 (1-800-272-7078)
      We’re available 7 days a week from 9am-10pm EST

    • We try our best to have everything in stock, but in the event you have a back-order, please contact customer care for the estimated delivery date.

      customersupport@chantelle.com or 1-800-BRAS-078 (1-800-272-7078)
      We’re available 7 days a week from 9am-10pm EST

    • If one or more of your items is on back-order, we will ship what we have and ship your back-ordered item(s) as soon as they are available. The shipping fee is waived on back-ordered items.

    • You can find your order status by logging into “My Account” on the upper right of your screen. Choose “My Orders” to view order number, date, amount and current status of all your orders. Once your order has shipped, you may click “View Receipt” to get tracking information.

    • Unfortunately, we are unable to ship to multiple addresses at this time.

      We recommend placing separate orders for each address.

    • Chantelle brings in new styles and colors on a regular basis. For the latest deliveries, shop the New Arrivals section.

    • The Chantelle line is divided into different segments known as “collections”. Each Chantelle collection has a unique inspiration behind the designs. Collections are made up of any combination of bras, panties, shapewear and special occasion lingerie pieces.

      Shop by Collection.

    • You can find all of our most popular items by visiting our Must Haves.

    • Go to the “Bras” section. At the bottom left, there is an option to “See All”. This will allow you to see all bras we offer, but you can use the “Size” filter to narrow down the bras to only those that come in your size.

      Hint: You may narrow your search further by choosing a specific “Style”, “Color” or “Collection”. You may use multiple filter options at the same time.

      To un-filter options, click on the “X” next to the filtered choice.

    • Go to the “Panties” section. At the bottom left, there is an option to “See All”. This will allow you to see all panties we offer, but you can use the “Size” filter to narrow down the panties to only those that come in your size.

      Hint: You may narrow your search further by choosing a specific “Style”, “Color” or “Collection”. You may use multiple filter options at the same time.

      To un-filter options, click on the “X” next to the filtered choice.

    • Chantelle categorizes bust types into three categories: shallow bust, average bust and full bust. You may find these categories by clicking on “Bras” and scrolling down the page, on the left side you will see “Shape: Shallow Bust, Average Bust and Full Bust”.

      If your breasts lack volume at the top, your bust shape is most likely "shallow". In some cases, you may have lost firmness due to pregnancy or weight change. You should begin your search by shopping bras recommended for Shallow Busts.

      If your breasts are perky and have an apple shape, then most bra styles are able to accommodate you. You should begin your search by shopping bras recommended for Average Busts.

      If your breast have an all around melon shape and are as round at the top as they are at the bottom, your bust shape is most likely "full". You should begin your search by shopping bras recommended for Full Busts.

      Hint: You may narrow your search further by choosing a specific “Size”, “Style”, “Color” or “Collection”. You may use multiple filter options at the same time.

      To un-filter options, click on the “X” next to the filtered choice.

    • Shop our Minimize Cup Size page. Go to the “Bras” page, on the left side you will find “Effect: Minimize Cup Size”.

      Hint: You may narrow your search further by choosing a specific “Size”, “Style”, “Color” or “Collection”. You may use multiple filter options at the same time.

      To un-filter options, click on the “X” next to the filtered choice.

    • Shop our Maintain Cup Size page. Go to the “Bras” page, on the left side you will find “Effect: Maintain Cup Size”.

      Hint: You may narrow your search further by choosing a specific “Size”, “Style”, “Color” or “Collection”. You may use multiple filter options at the same time.

      To un-filter options, click on the “X” next to the filtered choice.

    • Shop our Increase Cup Size page. Go to the “Bras” page, on the left side you will find “Effect: Increase Cup Size”.

      Hint: You may further narrow your search by choosing a specific “Size”, “Style”, “Color” or “Collection”. You may use multiple filter options at the same time.

      To un-filter options, click on the “X” next to the filtered choice.

    • Shop our Sale section. It can be found at the bottom of any page, under “Catalogue: Sale” or in the "Featured: SALE" section located in the top of the left navigation menu.

      Hint: You may narrow your search further by choosing a specific “Size”, “Style”, “Color” or “Collection”. You may use multiple filter options at the same time.

      To un-filter options, click on the “X” next to the filtered choice.

    • Our favorite gift ideas can be found in the Chic Boutique, at the top right of any page. Choose the “See All” option to review all available styles.

      Another option is to shop our Must Haves page for the most popular Chantelle styles. Go to any of the following category pages: “Bras”, “Panties”, Shapewear” or “Chic Boutique” and on the left you will find “Featured: Must Haves”.

      The New Arrivals page is also a great place for gift inspirations.

    • Visit our Find a Store page and enter your city, state or zip code to see a list of all retailers near you that carry Chantelle products.

    • Visit our Shop Online page and select the country you reside in to find a list of online retailers that can ship to you.

    • You can contact customer care and they will put you in contact with our wholesale department.

      customersupport@chantelle.com or 1-800-BRAS-078 (1-800-272-7078)
      We’re available 7 days a week from 9am-10pm EST

    • At the top right of any page, you will find a “Sign In” link. If it says “Sign Out” you are already signed in.

    • You can find your previous order information by logging into “My Account” on the upper right of your screen. Choose “My Orders” for a list of all orders placed under your account.

      For any order questions, you can contact customer care.
      customersupport@chantelle.com or 1-800-BRAS-078 (1-800-272-7078)
      We’re available 7 days a week from 9am-10pm EST

    • No, we will never sell or share your information. You can review our official Privacy Policy here.

    • Go to the “Sign In” page and click the link “Forgot Your Password”. Enter your email address and you will be emailed a link to reset your password.

      If you do not know your email address, you can contact customer care for assistance.
      customersupport@chantelle.com or 1-800-BRAS-078 (1-800-272-7078)
      We’re available 7 days a week from 9am-10pm EST

    • Sign into your account. Click on “My Account”. You can update your email address, birth date, gender and password on this page.

    • Contact customer care:
      customersupport@chantelle.com or 1-800-BRAS-078 (1-800-272-7078)
      We’re available 7 days a week from 9am-10pm EST

    • On the homepage, scroll to the very bottom of the page. In the lower left corner there is a box to enter your email address. This will sign you up to receive our newsletters and special promotions.

    • Log into your account, go to “Email Preferences” and click the box to “Unsubscribe from all marketing emails”.

    • Go to the “Sign In” page and click the link “Forgot Your Password”. Enter your email address, and you will be emailed a link to reset your password.

    Still have a question ?

    We're here to help
    7 days a week
    from 8AM - 10PM EST
    1-800-BRAS-078 (800-272-7078) CustomerSupport@Chantelle.com

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